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Parks and reserves managed by KWS

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Customer Satisfaction Survey

Please help us improve our services by filling in this online survey form.

First Name
Last Name
Organization (if applicable)
 
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1. What is the first thing that comes to mind when you hear KWS mentioned? (Please enter your response)
2. On a scale of 1 to 10 where 1 is “not satisfied at all” and 10 is “Very satisfied” how would you rate your satisfaction level with how the KWS executes their roles? ”(Select as appropriate)
 
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3. We would like to know how satisfied you are with the way the KWS has performed in each of the following service qualities. Please express your response on a scale of 1 to 5 by indicating if you are Very satisfied, satisfied, neither satisfied nor dissatisfied, dissatisfied or very dissatisfied. where 5 is “very satisfied and 1 is “very dissatisfied”(Select as appropriate)
a) To what extent are you satisfied that KWS formulates policies regarding conservation
b) To what extent are you satisfied that KWS manages National Parks and Reserves
c) To what extent are you satisfied that KWS creates public awareness and support for wildlife policies
d) To what extent are you satisfied that KWS administers and coordinate international protocols, conventional and treaties regarding wildlife
e) To what extent are you satisfied that KWS provides high quality and secure parks
f) To what extent are you satisfied that KWS provides conservation education-publication and information about wildlife in a form suitable and accessible to you
g) To what extent are you satisfied that KWS Provides a sustainable wildlife
h) To what extent are you satisfied that KWS provides protection of agricultural and animal husbandry against destruction by wildlife
i) To what extent are you satisfied that KWS provides data and information on scientific advisory and consultancy services in wildlife
j) To what extent are you satisfied that KWS provides professional services in a friendly, responsive and professional environment
k) To what extent are you satisfied that KWS promotes of tourism for the benefit and education of the inhabitants of Kenya
l) To what extent are you satisfied that KWS sustains wildlife to meet conservation and management goals
m) To what extent are you satisfied that KWS identifies manpower requirement and recruit human resources at all levels of KWS, for wildlife conservation
n) To what extent are you satisfied that KWS deals with your enquiries and concerns quickly and effectively
o) To what extent are you satisfied that KWS makes access to their services easier and convenient
 
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4. On a scale of 1 to 10 where 1 is “not satisfied at all” and 10 is “Very satisfied” how would you rate your satisfaction level with the service(s) offered at Bandas/Guesthouses?
5. Any other comment?
 
 

 
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